British Sign Language Services
If you need a British Sign Language interpreter, we are delighted to now be able to offer the InterpretersLive! service, provided by Sign Solutions.
Before you access the InterpretersLive! Service, decide which device you wish to use;
Download the APP BSL Guide to Download App Ingeus | Interpreters Live
Service Availability
Our InterpretersLive! video service hours are 08.00 to 24:00, 7 days a week. Outside of these hours please contact us to pre-book an interpreter who can be online within 30 minutes.
Minimum Requirements
This service is accessible via a Windows supported devices and Apple Mac.
The service is compatible with the following browsers;
Google Chrome version 46 and later, Firefox version 45 and later, Opera version 39 and later. If you are using Safari 9 or Internet Explorer 11, when prompted, please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.
Support & Troubleshooting
If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide or read the video transcript.
Please note: if you have less than 120kbps available – call will be audio only. Minimum requirement for video calls is 192kbps.
If you are having problems accessing the App please watch our download guide or read the guide.
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
If you wish to make a complaint, please follow the guidelines set out here alternatively a transcript can be found here.
Privacy
Sign Solutions, providers of InterpretersLive! are certified ISO 27001 and ISO 9001, and all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed, annually, to ensure progress is maintained.